WELCOME TO THE BLACK OAK CREATIVE FAMILY!

My name is Ellie Horton and I am your Account Manager!

We are so excited to be working with you and your team. 

In order to operate the most efficiently on your behalf,  please take a second to fill out your client profile for our team. Having this information and resources on hand will help us get off to a great start. 

If you have any questions at all, please do not hesitate to contact me. You can reach me via email at EllieH@blackoakcreative.com 

Let's get to work!

OTHER NOTES

Expectations with a side of thoughtfulness

• We ask whomever is our dedicated contact within your company be available for email communication within 48 hours - because we want to make you awesome as quick as possible. When it comes to project execution, thoughtfulness lies at the center. We will tell you when we reach specific project trail markers and make sure that you are happy at each point. Please know we are here for you. If you have any questions regarding what our agency can do for you and how to best complete your project in the most creative, effective and efficient way possible, don’t hesitate to ask. But please do keep deadlines in mind.
• We send out our invoices 50% up-front and 50% once the project is completed, or the first week of each month for retainers. We request that they be paid within 30 days or else we will have request a late fee of 3% of your invoice. We hate charging late fees. If you need extra time to make a payment, it’s as simple as letting us know…but please let us know. We got your back :) 

Revision Protocol. Get ‘er done.

• It is important to set the standard for revisions so our creative work can function like a funnel. After the first round, our goal is to begin finalizing the nitty gritty. 
  • Revisions to video, photo and marketing collateral are requested within 2 business days of each submission.
  • Black Oak will implement edits and return them for final approval within 2 business days, unless otherwise noted.