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BLACK OAK CREATIVE
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WELCOME TO THE BLACK OAK CREATIVE FAMILY!

My name is Ellie Horton and I am your Account Manager!

We are so excited to be working with you and your team. 

In order to operate the most efficiently on your behalf,  please take a second to fill out your client profile for our team. Having this information and resources on hand will help us get off to a great start. 

If you have any questions at all, please do not hesitate to contact me. You can reach me via email at EllieH@blackoakcreative.com 

Let's get to work!
Ellie's signature
Ellie Horton, Account Manager

    YOUR COMPANY

    If we are managing your Facebook page, please make me an admin by going into your settings on your page --> roles and then adding my name
    If we are doing your social please list all account emails and passwords
Submit

    COMPANY ASSETS

    If you don't have official fonts, please write "N/A." We can curate fonts for you!
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB
Submit

    IMPORTANT INFO

    This is for companies who sell their products to third parties who then act as a B2C store (similar to a boat company and their boat dealers). If this does not apply to you, please write "Does not apply."
    Please list any trade shows, product launches, sales or dealer meetings, etc. we should be aware of
Submit

    BILLING INFO

    Where should we send the invoices and who should we contact regarding payment? 
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OTHER NOTES

Expectations with a side of thoughtfulness
  • We ask whomever is our dedicated contact within your company be available for email communication within 48 hours - because we want to make you awesome as quick as possible. When it comes to project execution, thoughtfulness lies at the center. We will tell you when we reach specific project trail markers and make sure that you are happy at each point. Please know we are here for you. If you have any questions regarding what our agency can do for you and how to best complete your project in the most creative, effective and efficient way possible, don’t hesitate to ask. But please do keep deadlines in mind.
  • We send out our invoices 50% up-front and 50% once the project is completed, or the first week of each month for retainers. We request that they be paid within 30 days or else we will have request a late fee of 3% of your invoice. We hate charging late fees. If you need extra time to make a payment, it’s as simple as letting us know…but please let us know. We got your back :) 

Revision Protocol. Get ‘er done.
  • It is important to set the standard for revisions so our creative work can function like a funnel. After the first round, our goal is to begin finalizing the nitty gritty. 
    • Revisions to video, photo and marketing collateral are requested within 2 business days of each submission.
    • Black Oak will implement edits and return them for final approval within 2 business days, unless otherwise noted.​
Picture
​contact

332 Ave B SW, Suite 100
Winter Haven, FL 33880
(863) 289-8714
info@blackoakcreative.com
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